Bilal Azan Support

Your Islamic Companion, Wherever You Are

Welcome to the official support page for Bilal Azan.

Bilal Azan is designed to help Muslims stay connected with their daily prayers, find the Qibla, read the Quran and translations, explore Duas, and learn more about Islam.

If you are experiencing a problem with the app, please review the support information below. If you cannot find a solution, contact our support team and we will be happy to help.

How Can We Help?

Prayer Times and Azan

Bilal Azan provides prayer times based on your location and selected calculation settings.

If your prayer times appear incorrect, please check the following:

Make sure Location Services are enabled for Bilal Azan.
Make sure the app has permission to access your location.
Confirm that your city or location is correct.
Check your selected prayer calculation method.
Check your selected madhab or Asr calculation setting, if available.
Make sure your phone’s date, time, and time zone are correct.
Restart the app after changing your location or prayer settings.

Azan or Prayer Notification Problems

If you are not receiving prayer notifications:

Make sure notifications are enabled for Bilal Azan.
Check your device notification settings.
Make sure the required prayer notifications are enabled inside the app.
Check whether your device is using a Focus, Do Not Disturb, or battery-saving mode.
Open the app and verify that your prayer times are loading correctly.

If prayer times are still incorrect, please contact us with your city, country, device model, and app version.

Qibla Support

The Qibla feature uses your device’s location and compass sensors to determine the direction of the Kaaba.

If the Qibla direction appears incorrect:

Make sure Location Services are enabled.
Give Bilal Azan permission to access your location.
Make sure your device compass is working correctly.
Move away from large metal objects or strong magnetic sources.
Try calibrating your device compass.
Hold your phone flat and follow the on-screen instructions.
Make sure you are testing the Qibla feature outdoors or in an area with a reliable GPS signal.

Qibla direction can also vary depending on your exact location, so make sure your location is accurate.

If you believe the Qibla direction is incorrect, please contact support and provide your city and country.

Quran Support

Bilal Azan allows users to read the Quran directly within the app.

If you experience a Quran-related problem, please let us know if:

A Surah does not load.
Arabic text is missing or displayed incorrectly.
Pages or verses do not load properly.
Scrolling does not work correctly.
The app crashes while reading.
A specific Surah or verse appears to be missing.
Text formatting appears incorrect.

When reporting an issue, please include the Surah name and, if applicable, the verse number where the problem occurs.

Quran Translation Support

Bilal Azan may provide Quran translations to help users understand the meaning of the Quran.

If you notice an issue with a translation:

Tell us which Surah you were reading.
Provide the verse number if applicable.
Tell us which translation you selected.
Describe the problem you encountered.
Include a screenshot if possible.

Please note that translations are interpretations of the meanings of the Quran and may differ between translators.

Dua Support

Bilal Azan includes Duas for users to read and use in their daily lives.

If you experience a problem with the Dua section, please let us know if:

A Dua does not load.
Arabic text is missing or displayed incorrectly.
Translation text is missing.
A category does not open.
Navigation does not work.
The app crashes while viewing a Dua.
You notice incorrect formatting or content.

When reporting a Dua issue, please provide the name or category of the Dua whenever possible.

Account and Login Support

If you are having trouble creating an account or signing in to Bilal Azan, please check the following:

Make sure you are using the correct email address.
Check that your internet connection is working.
Make sure you are using the latest version of the app.
Check your email for verification or account-related messages.
Try closing and reopening the app.
Try signing out and signing in again if you are already logged in.

If you still cannot access your account, contact our support team.

For your security, never send us your password, authentication codes, or other sensitive account information.

How to Report a Bug

We appreciate detailed bug reports because they help us improve Bilal Azan.

When reporting a problem, please include:

1. What happened?

Describe exactly what went wrong.

2. What were you trying to do?

Tell us what feature you were using when the problem occurred.

3. Steps to reproduce the problem

If possible, provide the steps that cause the problem.

4. Your device

Please provide:

Device model
Operating system version
Bilal Azan app version

5. Screenshots or screen recordings

If possible, include a screenshot or screen recording showing the problem.

Example Bug Report

Feature: Qibla

Device: iPhone 15

iOS Version: 18.x

App Version: 1.0

Problem: The Qibla arrow does not move when I rotate my phone.

Steps: Open Bilal Azan, select Qibla, and rotate the phone.

Privacy Questions

We take user privacy seriously.

If you have questions about how Bilal Azan handles your information, including account information, location information, permissions, or other app data, please contact our support team.

Please do not send passwords, verification codes, financial information, or other sensitive information through email.

For complete information about our privacy practices, please review our Privacy Policy.

App Version Information

When contacting support, please provide the version of Bilal Azan you are currently using.

You can usually find your app version in the Bilal Azan app under the Settings or About section.

Please also provide your device model and operating system version.

Current App Information

App Name: Bilal Azan

Platform: iOS, Android

App Version: 1.0.0

Supported Platform: iPhone, Android

For the most accurate support, please make sure you are using the latest version available through the App Store or Google Play.

Contact Bilal Azan Support

Could not find the answer you were looking for?

Our support team is here to help.

Email:

support@cyberconsultancy.tech

When contacting us, please include as much relevant information as possible so we can investigate the issue efficiently.

For technical problems, please include your device model, operating system version, Bilal Azan app version, the feature affected, and a description of what happened.

We appreciate your patience while we review your request.

Help Us Improve Bilal Azan

Your feedback helps us make Bilal Azan better for everyone.

If you enjoy using Bilal Azan, please consider leaving an honest review on the App Store.

If something does not work correctly, please contact us first so we have an opportunity to investigate and improve the experience.

Thank you for using Bilal Azan and for helping us build a better Islamic companion.

JazakAllahu Khairan.